Managed Services

USCC offers Managed Services to make sure that your technology works the way it is supposed to work. We maximize productivity, and minimized downtime and frustration. We manage and maintain your equipment, your software, and even your email systems. To top it off, we offer a Virtual Help Desk to ensure that your questions and concerns are addressed quickly and efficiently. Kick back and relax – let USCC do the work.

  • Virtual Help Desk

    There are some people who believe that a ghost lives inside their computer. After all, how else would the cursor move on its own and start solving problems? Well, it’s not a ghost – it’s a friendly technician working on your computer virtually. As an outsourced IT department, USCC offers Virtual Help Desk services to fix issues with computers as they arise. This eliminates the need for many in-person appointments, and makes phone-only support obsolete. USCC technicians take control of your computer from off-site and solve your computer’s problems – all you have to do is sit back and watch, or even take your lunch break. If you do require phone support, our help desk is available whenever you need it to get you back up and running.

  • Vendor Management

    It’s hard to keep track of technology these days. Your computer is made by Company A, the software is from Company B, the printer comes from Company Q, the server is built by Company Z, nobody knows exactly where the heck the fax machine came from, but it works as long as you don’t break eye contact with it while it’s sending. USCC offers Vendor Management services so that you don’t have to deal with all of the companies and their various warranties, phone numbers, and updates. We keep all of your vendor account information in one location so that we can handle your vendors directly. Additionally, if you need new equipment or upgrades, we can order everything for you directly. We’re a one-stop shop!

  • Virtual Chief Technology Officer

    A Chief Technology Officer (CTO) is your expert business technology consultant. Unfortunately, most companies don’t have one. Small and medium size firms often can’t afford to hire a full time CTO, which is why USCC offers a Virtual Chief Technology Officer (vCTO) service. Acting as vCTO for your company, a USCC expert will advise you on appropriate hardware, software, and services to suit your needs, and then oversee the implementation of the recommendations. Your vCTO will work directly with you to meet your office space, functionality, and budget requirements, ensuring that your complete technology solution is an excellent fit.

  • 24/7 real-time monitoring of your network and network components

    USCC monitors your networks in real time to locate any anomalies, issues, or minor failures that could spiral out of control and create a disaster scenario. We can start any services that have stopped, run disk cleanup programs to free up some much-needed space, and defragment hard drives overnight to increase speed. If an issue is found, we are notified immediately and take action to minimize damage or delay, and get you back up and running quickly. It’s like having a guard dog and a doctor combined.

  • Patch management and installation of critical updates on servers

    It is a common practice among computer users to ignore the “horrible update process”. After all, who wants to sit and watch while the computer downloads, installs, and restarts, all in the name of some obscure piece of gibberish computer code that needs to be patched? The problem with ignoring the process is that these patches, service packs, and updates fix issues that, if left unaddressed, make a computer vulnerable to viruses, hackers, or overall failure. Thankfully, USCC handles all update installations so that your network stays safe and secure – and so that you don’t have to deal with the “horrible update process”.

  • Centralized network maintenance

    The installation of updates, service packs, additional software, and operating system tweaks is an integral part of a healthy, happy network. However, as we just described above, taking care of all of this can be time-consuming and monotonous. It would be even worse if you needed to have a technician sitting at your desk the entire time, so USCC handles your network maintenance using remote access software – no in-person appointments, and no phone-based walkthroughs – we take care of it all behind the scenes to keep your company running smoothly. If a problem occurs, a service ticket is generated automatically and work is assigned right away.

  • Ensure Antivirus software is effective and current

    Viruses are awful. Just consider how pleasant it is to have the flu – when your computer has a virus, it feels pretty bad too. Programs don’t function correctly, you lose productivity, and in some of the worst cases, the viruses allow hackers to steal personal or business information. To avoid the seasonal flu, we humans use the flu vaccine. To avoid computer viruses, computers need antivirus software. And just like the flu vaccine, antivirus software needs to be modified on a regular basis to adapt to the latest iteration of the viruses. USCC ensures that the antivirus software is receiving its regular definition updates so that all of your workstations virus-free. The doctor is in! And no, we don’t carry the flu vaccine.

  • Spam Filtering

    Ah, spam. The source of countless bizarre email addresses, cryptic messages, and harassing advertisements. Let us help put the spam back into the can with our spam filtering solution, provided by MX Logic, also known as McAfee SaaS. MX Logic acts as an intermediary between your network and the internet – a turnstile for emails, if you will. By filtering emails before they are delivered to your inbox, MX Logic can effectively block spam, email-based viruses and worms, as well as phishing threats. MX Logic even protects against potentially damaging outbound emails, in case your network security is compromised. So rest easy, while we eat your spam.