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Careers

USCC is a great place to Work

Whether you’re a seasoned veteran or a novice, if you have a passion for all things IT and are looking for your next challenge, we’d love to hear from you. If you’re looking for a fast-paced environment that will shift your skills development into top gear, you’ve come to the right place. We service various types of businesses and nonprofits based in Fairfield County, CT and Westchester County, NY and beyond.  Our clients differ in needs and systems, so you’ll be exposed to a wide range of technologies from day one.

Knowledge, skills and progression are part of our day to day life.  You will have opportunities to work on formal certifications, develop your customer service techniques, and management skills. We are people focused, love teamwork, and it is always a terrific day here at USCC.

Why IT Jobs in Stamford?

As an IT professional, working at USCC, in Stamford, Connecticut affords you the small town in a big city work experience.  Our headquarters in the Springdale section of Stamford, provides a neighborhood setting – walking distance from the Metro North.  Much like our relationship with clients, we know our neighbors and they know us.  If you are craving a work environment where everyone knows your name and says hello then USCC is the place for you. We support complex IT networks, and delivered with small town values.

Benefits of Working at USCC

Here at U.S. Computer Connection, we take care of our team because we know that happy employees are also hard-working and more driven. We offer each employee a plethora of benefits like paid time off, a 401K plan, medical benefits, education opportunities and so much more! Once you are a part of our team, we treat you like family because, in a sense, we are.

Together, we work hard at USCC so that businesses in our surrounding area can thrive. If you have a passion for all-things technical, and helping others succeed, then we believe that you will be a great fit for our team. To learn more about the positions that we currently have open, please check out our Current Job Openings and complete your application today.

Benefits

  • PTO

    We start you off right, with a generous amount of PTO and insist you take the time to enjoy them

  • Holidays

    These aren’t meant to be spent sitting (or standing) at your desk. That’s why we observe US holidays and award you with 1 floating holiday to get footloose and fancy-free

  • 401 (k)

    We care about your retirement and make a percentage match to your plan

  • Friday Lunch & learn

    We buy lunch, you learn something new!

  • Training & Education

    Helping you grow with knowledge is beneficial to you and to the company.

  • Medical Benefits

    We offer a solid medical plan and pay for a percentage of the premium.

Current Job Openings

  • Certified Network Engineer

    The Network Engineer is responsible for all remote and onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, networks, and vendor specific hardware and software.

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  • Certified Network Engineer

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    The Network Engineer is responsible for all remote and onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, networks, and vendor specific hardware and software.

    Job Type: Full-time

    Knowledge, Skills, and/or Abilities Required:

    • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
    • Self-motivated with the ability to work in a fast moving environment
    • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
      Diagnosis skills of technical issues
    • Ability to multi-task and adapt to changes quickly
    • Technical awareness: ability to match resources to technical issues appropriately
    • Service awareness of all organization’s key IT services for which support is being provided
    • Understanding of support tools, techniques, and how technology is used to provide IT services

    Essential Duties and Responsibilities:

    • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
    • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Office365, etc.
    • Implement and support disaster recovery solutions
    • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
    • Remote access solution implementation and support: VPN, Remote Desktop Services, and Citrix
    • System documentation to include system reviews and recommendations
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

    Additional Duties and Responsibilities

    • Improve customer service, perception, and satisfaction
    • Ability to work in a team and communicate effectively
    • Escalate service issues that cannot be completed within agreed service levels
    • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
    • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
    • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
    • Document internal processes and procedures related to duties and responsibilities
    • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

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  • Customer Service Representative

    Seeking a Dispatcher / Customer Service Representative in Stamford, CT

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  • Customer Service Representative

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    The CSR will provide information to customers in response to inquiries about products and service and ensures technical support service levels are being met or exceeded. The CSR will be responsible for purchasing, quoting, receiving and assigning customer issues.

    1+ years of experience in a customer service or help desk capacity required. Some experience with online ticketing systems, and personal computers helpful. Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus.

    Requirements:

    • Highly developed sense of integrity and commitment to customer satisfaction.
    • Demonstrated passion for excellence with respect to treating and caring for customers.
    • Ability to communicate clearly and professionally, both verbally and in writing.
    • Has “thick skin” and is able to handle complaints and unpleasant customers.
    • Has a pleasant, patient and friendly attitude.
    • Strong decision making and analytical abilities.
    • Strong detail orientation and communication/listening skills.
    • Possess a strong work ethic and team player mentality.

    Responsibilities:

    • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly by following up with technical team.
    • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through ticketing system.
    • Provide quality service and support in a variety of areas including, but not limited to: assigning tickets to technical team, following up on tickets ensuring resolution.
    • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
    • Responsible for compiling and generating reports as they relate to customer service surveys.

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  • Social Media Marketing Intern for a Technology Industry

    We are currently seeking an intern to assist with our social media marketing efforts. Interns are expected to have experience with social media on (at least) a personal level (use on a business level preferred).

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  • Social Media Marketing Intern for a Technology Industry

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    We are currently seeking an intern to assist with our social media marketing efforts. Interns are expected to have experience with social media on (at least) a personal level (use on a business level preferred). You must be able to think strategically and see how social media fits into a business’ marketing strategy, not just “selling” to our customers, but building long-lasting relationships by providing value to them. Interns must be able to assist in formulating social media plans (once ample information is provided to you), and then carry them out (with our assistance). You must be able to measure and document the impact of social media, and then suggest action-steps to increase impact. We would like to see a person with strong design skills as well as proficiency with various creative design software programs. He or she will be familiar with preparing creative materials for print distribution or web publication. Working knowledge of word press is preferred.

    Experience proofreading and editing

    Interns will be performing the following tasks:

    • Creating new profiles and pages (Facebook, Twitter, LinkedIn, YouTube, etc.)
    • Uploading videos, photo albums, etc.
    • Finding users to follow/friend/like our business
    • Writing and posting blog posts/tweets/updates, etc.
    • Tracking the growth and the impact of social media on our business
    • Replying to comments, messages, etc.
    • Report findings to the team
    • Consistently learn and grow, ask pertinent questions
    • Ability create and upload Twitter & YouTube backgrounds, and minor video editing skills are a plus

    Skills and attributes interns are expected to have:

    • Excellent written and verbal communication, strong editing skills
    • Be creative with an eye for design
    • Ability to develop a detailed and professional marketing plan
    • Knowledge of digital media software – Photoshop or other graphic design software, etc. is preferred
    • Knowledge of social media – Facebook, Twitter, LinkedIn, YouTube, blogs, etc.
    • Willingness to create video blogs, write press releases, and Facebook posts daily
    • Energy, with a desire to come up with fresh ideas on how to grow our online presence
    • Ability to identify a target market and “speak” to that consumer through social media

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