IT Support Team

Trusted to Manage IT Consulting,
Cyber Security & Support for Businesses

IT Support

Computer networks are growing in complexity and can be difficult to navigate. Our Managed IT Support Services include a team of highly trained and experienced system engineers at your back.  We work with you to resolve technological complications and ensure that the technology supporting your operation stays operational. If you have a company that is based in Fairfield County, Connecticut; Westchester County, New York; or beyond, our experienced system engineers here at U.S. Computer Connection will be more than happy to support your IT network.

Managed Service Plans

We offer two service plans to fit your specific business needs. We want to keep you focused on your business while we handle your technology.

 

Proactive Care Plan Executive (PCPe)

PCPe is our fully managed solution. PCPe provides unlimited IT service, helpdesk, and on-site support during business hours for a flat monthly rate per device. PCPe is designed for the company that needs a complete IT department experience, without having to hire anyone. We provide full IT management of your existing network and full IT support during and after installation and migration of a new or upgraded network.

Included in the PCPE plan:

  • Unlimited IT Helpdesk and on-site support during normal business hours (Mon-Friday 8:00AM to 5:00PM EST)
  • IT management of PCPE Workstations, PCPE Servers, and PCPE Hypervisors.

 

Billable items not included in the PCPE Plan:

  • Projects (server migrations, email migrations, office moves, etc.)
  • Implementation of approved Basic Security Recommendations (BSRs)
  • Billable overtime for projects, emergencies, customer requests that fall outside normal business hours, etc.

Services not included in the PCP plan and not provided by USCC:

  • See Cybersecurity Shared Responsibility

Proactive Care Plan (PCP)

PCP is our modified managed services program. PCP offers a low flat monthly rate for your computers and servers. PCP customers select a block of pre-purchased hours that can be used for helpdesk, on-site support, and general IT service. PCP is designed for companies that want an active role in managing their network. It works for companies that want additional support for IT professionals or computer savvy employees already on staff.

Included in the PCP plan:

  • IT Helpdesk and on-site support during normal business hours (Mon-Friday 8:00AM to 5:00PM EST) deducted from the pre-purchased block of hours.
  • IT management of PCP Workstations, PCP Servers, and PCP Hypervisors.

 

Billable items not included in the PCP Plan, can be deducted from the pre-purchased block of hours:

  • Projects (server migrations, email migrations, office moves, etc.)
  • Implementation of approved Basic Security Recommendations (BSRs)
  • Billable overtime for projects, emergencies, customer requests that fall outside normal business hours, etc.

 

Services not included in the PCP plan and not provided by USCC:

  • See Cybersecurity Shared Responsibility

Server Management

Both PCPe and PCP Service Plans include:

  • Health monitoring/alerts of Active Directory, Antivirus, Citrix, DHCP, Disk Space, DNS, Hardware Health, Hyper-V, Microsoft Exchange Server, Microsoft SQL Server, Operating System Performance, Service Health, and VMware
  • Automatic deployment of whitelisted Microsoft Critical and Security Patches
  • Health monitoring/alerts of VMware ESXi host
  • Webroot Antivirus license

 

Workstation Management

Both PCPe and PCP Service Plans include:

  • Health monitoring/alerts of Antivirus, Hardware Health, Disk Space, and Operating System Performance
  • Automatic deployment of whitelisted Microsoft Critical and Security Patches

Webroot Antivirus license